Invite existing members
Existing members can connect their Discord account from their member account page by authorizing the Memberful bot:
ACCOUNT-URL with your actual account URL subdomain, which you can find in Website → Settings.
Only one Discord account can be connected to an active member account at a time. If someone connects a different Discord account, the previous Discord account connection is removed.
The email address you use as a Discord admin should not also belong to a Memberful member account. A Discord admin cannot remove the server owner, which can cause problems if the integration tries to remove that account.
Find a member by their Discord ID
You can search for a member by Discord ID in the Memberful dashboard. First, get the member’s Discord ID. To learn how to find it in Discord, see Where can I find my User/Server/Message ID?. You can also get Discord IDs from a member export. Go to Members and click Export CSV, then review the Discord ID column for members who have connected their Discord account. After you copy the Discord ID, paste it into the search bar. If there is a matching member, that member appears as the only result. If no member appears and your server is open to all members, that Discord user is not a member yet.Add new roles or change settings
If you need to change Discord settings or map roles to a new plan after setup, go to Content → Community → Discord and click Settings. Adding a new price to an existing plan does not require a new Discord role mapping. Only new plans need new role mappings.
Discord syncing runs in the background between your Discord server and Memberful. Depending on the size of your server, role updates can take 10 minutes or more to sync.
Troubleshoot role assignment issues
If members are not receiving the correct roles, or if you do not see all your Discord roles on the Memberful configuration page, review the common causes below.Role hierarchy
Discord roles follow a hierarchy based on their position in the server. A role can manage only roles below it in that hierarchy.
- for a server that is open to all members, the Memberful bot must be above all roles mapped in Memberful so it can remove those roles
- for a server that is only open to members with an active subscription, the Memberful bot must be above all roles that could be assigned to a Memberful member, even if those roles are not mapped in Memberful, so it can remove those members from the server when needed
Bot permissions
For the Discord integration to work correctly, the Memberful bot needs these permissions:- Manage Roles
- Kick Members
- Create Invite
Member did not authorize the bot
Members must sign in to Discord and authorize the Memberful bot before they can access the server or receive the correct role. They can do this by clicking the Discord link in their member account or payment receipt. To learn more, see Discord member experience. You can also share this authorization link directly:ACCOUNT-URL with your actual account URL subdomain, which you can find in Website → Settings.
Do not assign Discord roles manually. If your Discord integration settings change, Memberful may remove those roles during the next sync.
Troubleshoot member account issues
These are the two most common Discord account issues.Discord user is already connected to another account
If a member sees the error message Discord user is already connected to another account when authorizing the Memberful bot, that Discord account is already linked to a different member account. To fix this, find the other member account in the Memberful dashboard and delete it. Then ask the member to click the Discord link in their payment receipt or member account again.