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Group plans are a great solution for companies, organizations, or schools that have a single point of contact (i.e., the group manager) and are purchasing access for multiple people. In some instances, it may be necessary to replace the group manager. This article will outline the different scenarios and provide step-by-step instructions on how to make the switch in each case.

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Group manager promotes a member

Group managers can select a group member to replace them in their role. To start, the group manager should navigate to the Manage Members tab in their account.
Group manager manage member
Then click the Edit member icon next to the member being promoted.
Group manager edits member
After clicking the icon, they’ll be able to promote the member to manager. The new group manager will be sent the group manager welcome email (if enabled).
Group manager dropdown
If the group manager promotes the member, they’ll be able to either remain in the group as a regular member or remove themselves from the group.
Group manager promotes member
Removing themselves from the group will open a seat in the subscription. Remaining in the group as a member will maintain the current seat count.

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Admin promotes a member to group manager

To replace a group manager via the Memberful dashboard, navigate to the group subscription, click the Edit member icon, and promote a member to manager. The new group manager will be sent the group manager welcome email (if enabled).
Group manager admin edit
Once done, you’ll be able to keep the previous manager in the group as a regular member or remove them from the group altogether. Removing them from the group will open a seat in the subscription. Keeping them in the group as a member will maintain the current seat count.
Group manager what happens
If you add a new member to the group subscription, you can immediately promote that member to group manager and either keep or remove the previous one.
Group manager admin new member
Related help docs:
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